Take a position!

by Russ Hill on April 24, 2013

I remember his suspenders.  And his endless pacing.

He made you wonder if he forgot to stop by the bathroom before his presentation.

Every time he came to town he insisted on having an entire box full of new markers and three easels at the front of the room.  And those large sticky pads of paper on them.

Our company paid him to fly into town and stand before us to boldly declare global trends.

It seemed like most of his predictions were wrong.  Enough so that I wondered how he made any money declaring things that never transpired.

But, the truth was he wasn’t there to declare trends.  He was there to make us think.  About the big picture.

As he taunted members of the executive team to challenge his opinions he’d constantly bark a line that still rings in my ears years later.

“Stop hedging.  Quit sitting there,” he’d say.

“Take a position!”

With one hand stretching out his suspenders and the other pointing a marker in your face he forced you to speak up.

“It’s time to take a position,” he’d call out.

I’ve now experienced enough of life to realize why my bosses paid him to annoy us with that line.

It’s because so few people are willing to take a position.

In business, it’s the biggest stumbling block to break out success.

In careers, it’s why most people are still in the job they swore they were going to leave five years… uh, fifteen years ago.

Sure, we boldly declare whether we support the Yankees or Red Sox.  Whether we’re for or against Obama.

But, when it comes to the less trivial matters in life I’ve found a ton of what I call Wind Vanes.

These are the people who face whichever way the wind is blowing.

In matters of business strategy or societal morals and values they sit and listen.  To the breeze.  Only after discovering wind patterns in the room do they speak up.  And expand the echo chamber.

I so badly desire more people who stand for something.

Few things bring me more happiness than a mid-level manager speaking up even as he gets used to the feel of the chairs in the conference room.

Or the teenager who left the party early.  Or quickly deleted an inappropriate text.

Or the parent who got off the couch and sat in the pew.

Or the employee willing to risk it as she reached for the next level.

The easy route through life is to gauge the wind.

To blend into the crowd.

To sit on the sidelines.

To be a spectator.

To straddle the fence.

I realize most employees just want a paycheck.  Most people just want to be able to watch some TV.  And most companies are okay living off last year’s clientele.

That path ensures your personal contribution will be limited.  Your time here quickly forgotten.

And the company’s growth always in the low single digits.

History celebrates the one who stood alone.

The one who spoke up.

The one who offered a different way.

The one who dared to take a position.

Tell Me Your Story

by Russ Hill on April 17, 2013

“Everyone has a story.”

I had a professor in college who tried to teach me that.

He constantly told our class of young wanna-be news reporters that everyone we met had a story.  It was our job to find the story within them.

He claimed that’s what the best reporters do.

Tonight I ate dinner at a small restaurant tucked deep in the rolling hills outside of Austin.

One of those at my table was an executive who shared something he did in a meeting with his mid-level managers last week.  During an offsite with these supervisors he asked them to share one of the greatest struggles they’ve had in their lives.

Wow.

What a question.

Great leaders ask questions like those.  We need more leaders in business who care.  About their people.

His employees each took their turn revealing challenges they’ve endured.

When it got to a fairly new hire she began by saying she was going to tell something few people knew about her.

She spoke of being an only child raised by parents who were only children.  There was no such thing as extended family.

When she got married she was thrilled to have found someone to journey with through life.  They had a child.  She was so excited to be a mom.

But then her husband became addicted to drugs.  She tried to convince him to stop.  He wouldn’t.  Instead he turned into a violent monster that started to destroy her life.

As the months wore on it finally got so bad one night that he tried to kill her.

He was armed and standing on the other side of the door desperately trying to get to her as she held their child against her chest.

She debated doing it but the fear was so intense she decided she had to dial 911 on the phone in her hand.  As the cops came he fled.

She decided she had to leave.  Quick.  And, for good.

She rushed to pick up each of her son’s toys.  And a few of her clothes.  She threw them into bags and headed to her car.  As she left she thought of all the things in their home she was leaving behind.

She had worked hard to earn the money to buy each item in that home.  And now she was giving them up.

She not only left that home.  She left that city.  And state.

She put the items she was able to grab into her car, loaded her son into his car seat, and drove to a new city far away.

She needed a new start.  A new life.

When she and her son got to her destination she immediately began looking for a job.  And was ultimately hired by this company.

As she finished telling her story this young mom looked around the room into the wet eyes of her coworkers and said, “This is more than a job to me.  Now you know why I must succeed here.”

And in an instant everyone saw someone in the room who wasn’t there minutes before.  This woman was suddenly no longer just another coworker.

I’m grateful for the reminder at dinner tonight that I need to talk less and more frequently ask others to tell me their story.

People look different when we know who they really are.

I realize now that professor wasn’t just teaching me how to be a good news reporter.  He was teaching me compassion.  We show it when we simply ask, “What’s your story?”

Did I Just Become Captain of the Titanic?

April 8, 2013

I took the job because it provided me a much bigger stage. Some thought I was crazy.  But I saw opportunity. I was trading my position of second in command at the number one news station in Salt Lake City for the top job in the newsroom of the formerly dominant, but now hemorrhaging KTAR in Phoenix. [...]

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An Open Letter to My Critics

March 25, 2013

The truth is you’ve existed as long as I have. I didn’t realize you were there until my early teenage years.  It was then I began to hear your whisperings. As I’ve gotten older you seem to have multiplied.  Like mosquitos or scorpions do. You’ve followed me wherever I’ve lived, studied, worked, worshipped, or played. [...]

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Confessions of a Mormon Bishop

March 19, 2013

I pulled into my driveway at 12:30 this morning. I sat in the car in front of our dark house for a few minutes.  Everyone inside was asleep.  The whole neighborhood was still.  And yet my mind was racing.  So many questions.  So many emotions.  Sadness.  Hope.  Inadequacy. Welcome to the life of a Mormon [...]

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My First Letter to Elder Bryton Lee

September 8, 2012

Dear Elder Lee, I hope you won’t mind that I’m sharing my first letter to you with a few people.  Some of them you know.  Some of them you don’t. I realize you haven’t quite left yet, but I’m trying to get in the habit of writing to you and so I thought I’d start [...]

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Why I Couldn’t Fire Harriett

August 13, 2012

Wwwwwwrrrraaaaaaaaaaaas! I can still hear her deep raspy voice calling my name from her small cubby outside my office door.  She would be holding onto her coffee mug as she called for me.  I don’t think I ever saw her without that thing in her hand. Harriett Hindman was straight out of the Edward R [...]

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Cutters, Creators, and Maintainers

September 13, 2011

You can learn a lot about a leader from the dreams he has. I’ve had bosses who had recurring nightmares featuring a common villain: the bean counter. Even in times of unexpectedly large profits, they still woke up in a sweat convinced we needed to lay off someone. I’ve had other bosses who seemed to [...]

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Don’t Stand There, Jump!

August 30, 2011

A few weeks ago I went on a horseback adventure through one of the most remote  areas of this country. I set out on a journey to the Supai Village deep within the Grand Canyon. The isolated village is home to some of the most dramatic waterfalls in the world. I traveled with a group [...]

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Google Reveals Why It’s Jealous of Facebook

June 2, 2011

Google Chairman Eric Schmidt said some very interesting things on stage this week at the D9 tech conference. He made two statements that are generating a lot of headlines. First, he accepted responsibility as the former CEO of Google for “screwing up” in the world of social media. He blamed “being busy” on his lack of [...]

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